Gordon Village General Practice is committed to protecting the privacy of our patients and all individuals whose personal information we hold. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state health privacy legislation.

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This policy applies to all personal information collected by Gordon Village General Practice, including through this website, by telephone, in person, and through our online booking and practice management systems.

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What Information We Collect

We collect personal information that is necessary to provide you with healthcare services. This may include:

• Your full name, date of birth, address, and contact details

• Medicare number, healthcare identifiers, and health fund details

• Medical history, medications, allergies, and test results

• Information about your symptoms, diagnoses, and treatment

• Referral letters and correspondence from other healthcare providers

• Emergency contact details

• Information collected through this website, including contact form submissions

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How We Collect Your Information

We collect personal information in a number of ways, including:

• Directly from you when you register as a patient, attend an appointment, or contact the practice

• From other healthcare providers involved in your care, such as specialists, hospitals, and allied health professionals

• Through our practice management system, Best Practice Premier

• Through our online booking system (AutoMed) once available

• Through this website, including via contact forms or enquiry submissions

• Through AI-assisted transcription technology (Lyrebird Health) used by some of our doctors during consultations — see Section 11 for full details

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Why We Collect Your Information

We collect and use your personal information primarily to provide you with healthcare services. This includes:

• Providing medical consultations, treatment, and ongoing care

• Communicating with other healthcare providers involved in your care

• Processing Medicare and health fund claims

• Sending appointment reminders and health recalls

• Maintaining accurate and up-to-date medical records

• Meeting our legal and professional obligations as a healthcare provider

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Disclosure of Your Information

We will only disclose your personal information in the following circumstances:

• To other healthcare providers involved in your treatment, with your knowledge and consent

• To Medicare Australia and health insurers for billing purposes

• Where you have given us your express consent

• Where we are required or authorised to do so by law

• In an emergency where disclosure is necessary to prevent a serious threat to your health or safety, or that of another person

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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Storage and Security of Your Information

Your personal information is stored securely in Best Practice Premier, our clinical practice management system. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our staff are trained in privacy obligations and are required to maintain the confidentiality of patient information at all times.

Where information is transmitted electronically, we use secure, encrypted systems in accordance with best practice standards for Australian general practice.

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Your Rights

You have the right to:

• Access the personal information we hold about you

• Request that we correct any information that is inaccurate, incomplete, or out of date

• Make a complaint if you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles

To request access to your records or to make a correction, please contact us at reception@gordonvillagegp.com.au or call (02) 9498 1888.

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Website and Cookies

Our website may collect non-identifiable information about your visit, including the pages you view and the time and date of your visit. This information is used to improve the website and is not linked to your personal identity.

Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings, however this may affect the functionality of the website.

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Third Party Links

Our website may contain links to third party websites, including our online booking system. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

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Complaints

If you have a concern about how we have handled your personal information, please contact our Practice Manager in the first instance:

Gordon Village General Practice

Unit 8, Gordon Village Arcade 767–769 Pacific Highway Gordon NSW 2072

Phone: (02) 9498 1888 Email: practicemanager@gordonvillagegp.com.au

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.

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